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Customer Service
- Refunds & Returns
- We offer a 30-Day Money Back Guarantee on most, but not all of the products we offer. Please call customer service in advance to obtain a Return Merchandise Authorization (RMA) number within 30 days of purchase date. Return merchandise with RMA number to: Refund - Little Guy Worldwide (Print RMA Number Here) 5640 Whipple Ave. NW North Canton, OH 44720 Phone: 1-877-545-4897 Note: Refunds sent with no RMA number, or mailed to anywhere other than the location above, will be returned to sender. USPS signature confirmation or express mail overnight service are offered to the above address, but are not required.
- Return Payment Policy
- Please note, all credit card transactions that are returned unpaid will result in a fee not to exceed $50 per instance.
- Credit Card Refunds, Authorizations, and Holds
- Customers who pay by MasterCard, Visa, American Express or Discover Credit or Debit card must agree to the terms of their own cardholder agreement. The Teardrop Shop merchant system will first authorize the transaction for the exact dollar amount, then if approved, the transaction will be closed and settled. Before settlement, this hold or pending transaction may appear as 'pending' for all approved and declined transactions until your credit card posting. Voided transactions and other non-settled transactions, including some declined transactions, or refunded transactions that create a hold on the customers account via the customer's financial institution, will be purged from the customer's 'pending' transactions within 30 days of the original date of the authorization. The Teardrop Shop will release any holds on an account the same business day, however, we are not responsible for holds from any individual financial institution. Customer agrees to these terms unconditionally.
